Document Management Software Assurance & Support

Your investment in TokOpen provides you with a future safe document management solution. Having decided on the TokOpen software configuration required to meet your immediate requirements, you retain the flexibility and freedom to add more users, select any additional optional functionality and modules now or in the future.

You benefit from Tokairo's comprehensive support and maintenance program when purchasing TokOpen. Your System Annuity fee reflects the number of users and functionality selected. You also benefit from the economies of scale by automatically receiving an annuity discount for each additional user.

The annual price you pay is directly linked to the functionality selected and the number of TokOpen users accessing the system.

This service includes:

Lifetime document management Software Assurance: We will provide you with the latest software when new versions of the TokOpen document management software you are using are released. As your requirements evolve or the business grows, you retain the flexibility and freedom to upgrade your system. This ensures your system remains current year after year, whether you upgrade you system or not.
Lifetime Support: You will receive telephone support from the TokOpen Partner who supplied your TokOpen document management system.
A single System Annuity Date: You retain a single harmonised support and maintenance annuity fee irrespective of when and how many times you decide to upgrade your TokOpen System.

Remote on-line Support

In order to maintain its world-class support level, Tokairo uses the latest technology available to provide proactive and responsive services. Tokairo have invested in GoToAssist, a purpose-built application for remote support. GoToAssist is built on Citrix technology and simply requires the client to request support from a Tokairo Support Engineer via the GoToAssist website - http://www.gotoassist.com/ph/tokairo (requires a browser and internet access).

GoToAssist enables Tokairo to provide a fast, direct response to client problems. Securely accessing the problem PC/Server gives the support engineer a means of viewing the issue first hand and reduces the diagnosis time dramatically. The client can view Tokairo's actions real-time and chat to the support representative to receive updates or instructions.

For more information on our software assurances and digital archiving support please call +44 (0) 1908 366 388 or click here to complete our online enquiry form.